FAQ

This should cover everything, but should you have any other question, don't hesitate to reach out! 

How does it work? 

Step 1: Fill in the travel brief questionnaire

Step 2: Schedule a call to discuss your upcoming family trip

Step 3: I send you a quote and a schedule for my planning work 

Step 4: I get working on your holidays, and we exchange along the way 

what about money? 

You pay me a fee to plan your holidays (see The Services pages for the pricing details).

What do you take care of? 

Everything you need me to except reservations and payments. See the Holiday Planning Page for details. 

 

What don't you take care of? 

Hotel payments, flight bookings, car rental reservations.

I help you find the best options for you, you do the last step with the payment. This is for cashflow and insurance purposes. 

Why don't you accept commission from hotels? 

Because I want to remain 100% transparent and objective. I will choose and suggest a hotel / a property because I believe it is totally right for you and your family. Not because I can earn a percentage of commission. 

Why don't you book flights? 

I do not have any added value booking flights for you. I will always recommend the best options depending on your criteria (length of flight, number of stops, budget,...). 

What if I want to cancel the trip? 

Life sometimes forces us to change our plans or cancel trips. And this is ok.

My fee is paid at the start of the work and is not refundable. I always give you all the cancellation policies for hotels so you have all the information. Should you want me to help you cancel all your trip, I can do so for an additional fee. 

Why do you focus on families? 

Because I understand you. I have travelled extensively before having a family of my own. And I haven't stopped since having our children. But I understand it is a different challenge. My purpose is to help you continue travelling with the kids. 

Can you negotiate better rates? 

Sometimes I can. And if I do, then I will pass you on the discount. Sometimes I can negotiate an upgrade or additional services. I will always be transparent and give you the full breakdown. 

Why responsible? 

We all have our part to play, as travellers too. I will always recommend a property that actively helps their community and the planet. We vote with our feet and we have a responsibility. We can contribute positively in improving peoples' lives and our planet, so we should do it.  

Are there any trips to refuse to organise? 

I focus on families. But sometimes, my clients will ask me to organise a romantic get away without the children or an anniversary celebration. I do so on occasion. However, I do not plan corporate retreats or large group trips. 

Where are you based? 

I am based in Amsterdam, unless I am travelling. 

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